Privacy Policy

This Privacy Policy explains how God Of Wins Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information fairly, transparently and only for appropriate purposes connected with operating an online casino service.

God Of Wins Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/589/0556, providing regulatory oversight for its gaming operations.

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you visit or use the site. We seek to collect information that is reasonably necessary for account administration, security, customer support and legal compliance.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also retain records of communications with you, including questions, complaints, requests and support interactions. This information helps us create and manage your account, provide services, confirm your instructions and respond to enquiries.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information and documents. These may include identification documents, information about your address, proof of payment ownership or other information reasonably needed for checks. Verification information can be used to protect accounts, prevent unauthorised activity, meet responsible gambling and compliance requirements, and detect fraud, money laundering or other misuse of the service.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related account activity. Payment providers may process payment details under their own privacy terms. We use transaction information to process instructions, maintain accurate account records, investigate unusual activity, manage disputes, provide support and meet financial and record-keeping obligations. We do not need to retain full payment card details where a payment provider securely processes them on our behalf.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interactions with the site. We may also collect information about errors, performance and security events. This information helps us operate, maintain and improve the website, identify technical problems, protect accounts and investigate suspected fraud or abuse.

How and why information is used

Personal information may be used for purposes connected with providing and protecting the service. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your consent. Depending on the circumstances, information may be used to:

Create, verify, administer and secure your player account.
Provide casino services, process account instructions and maintain account history.
Complete identity, age, payment, security and anti-fraud checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Provide customer support and respond to questions, complaints and requests.
Send service messages about your account, transactions, security or important changes.
Send promotional communications where permitted and where you have provided consent or another valid permission.
Understand how the website is used, improve functionality and test features.
Meet legal, regulatory, responsible gambling, accounting and record-keeping obligations.
Protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information collected from your account, transactions, support interactions and website use where this is reasonably necessary for these purposes. We may also use information to enforce applicable terms, investigate complaints, resolve disputes and respond to lawful requests from authorised bodies. Automated tools may assist with security, verification, fraud prevention or service analysis. Where a decision has a significant effect on you, you may contact us to ask about the matter and provide relevant information for review.

Sharing information

Information may be shared with service providers that help operate the website and casino services. These may include identity and verification providers, payment providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Providers should receive only information reasonably needed for their work and should handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request, protect the service or another person, investigate suspected fraud or unlawful conduct, or support a business transfer or corporate restructuring. We do not sell personal information as a general business practice. If information is handled outside Australia, appropriate steps are taken to support its secure handling and any applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data records stored on your device that can help remember settings, maintain sessions, support security, measure website usage and improve the user experience. Some cookies may be essential for account functions, while others may help with analytics or marketing where permitted.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some parts of the website may not work as intended, and you may need to enter information again. Browser controls do not necessarily remove information already held in account or transaction records.

Protecting personal information

Reasonable technical and organisational safeguards may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, account security procedures, encryption or secure transmission where appropriate, monitoring and staff or provider confidentiality requirements. No website or electronic transmission can be guaranteed to be completely secure, so you should use a unique password, keep login information confidential and contact support promptly if you believe your account may have been compromised.

Retention of information

We keep personal information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the reason it was collected, account and transaction history, security needs, dispute handling and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in an appropriate way.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to receive marketing communications. You may also ask questions about how information is used or raise a concern about the handling of your personal information.

Making a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@godofwinscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before completing a request. This helps prevent personal information being disclosed to someone who is not authorised to receive it.

You can withdraw consent to marketing at any time by contacting the email address above or, where available, using the unsubscribe option in a promotional message. Withdrawing marketing consent will not normally affect service messages that are necessary for account security, transactions, support or important changes. It also will not remove information that we must retain for legal, security, dispute or record-keeping purposes.

Handling requests and policy changes

We aim to review privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved and any applicable legal restrictions. In some circumstances, we may need to refuse or limit a request, for example where providing the information could affect fraud prevention, another person's privacy, a legal obligation or an active investigation. If this occurs, we will explain the general reason where permitted.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will apply when you use the website. Where a change is important, we may provide an appropriate notice through the website or another suitable channel. You should review this page periodically to stay informed about how personal information is handled.